Welcome to Mata Vaishno Devi Public Charitable Trust. By using our website and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before making any transaction.

1. General Terms

  • By accessing our website or making a purchase, you agree to comply with these terms.
  • We reserve the right to modify these terms at any time. Continued use of our website after updates constitutes acceptance of the revised terms.

2. Product Sales & Orders

  • We offer puja samagri, ayurvedic products, herbal remedies, spiritual accessories, and religious items for sale.
  • Orders are processed only upon successful payment confirmation.
  • We reserve the right to cancel or refuse any order due to pricing errors, stock unavailability, or fraudulent activity.
  • If an item is out of stock, we will notify you and offer a replacement or refund.

3. Pricing & Payments

  • All product prices are listed in INR (Indian Rupees) and are subject to change without prior notice.
  • We accept online payments, UPI, bank transfers, and other secure payment methods.
  • Mata Vaishno Devi Public Charitable Trust is not responsible for any payment processing errors caused by third-party services.

4. Shipping & Delivery

  • We strive to process and ship all orders within 3-7 business days.
  • Delivery timelines may vary based on location and courier services.
  • In case of delayed delivery, we will provide updates, but we are not liable for external factors affecting shipping.
  • Shipping charges, if applicable, will be displayed at checkout.

5. Returns & Refund Policy

  • Puja Samagri and Spiritual Items: Due to their sacred nature, these items cannot be returned or refunded unless defective or damaged during transit.
  • Ayurvedic & Herbal Products: Can be returned only if unopened, unused, and in original packaging within 7 days of delivery.
  • Refunds will be processed within 10-15 business days after approval.
  • To initiate a return, contact our support team at [Insert Email/Phone].

6. Cancellations

  • Orders can only be canceled before shipment. Once shipped, cancellations are not allowed.
  • Mata Vaishno Devi Public Charitable Trust reserves the right to cancel orders in case of pricing errors, fraudulent activity, or stock unavailability.

7. Intellectual Property

  • All content, images, logos, and product descriptions on our website are the intellectual property of Mata Vaishno Devi Public Charitable Trust.
  • You cannot copy, reproduce, or distribute any content without prior written permission.

8. User Responsibilities

  • You must provide accurate personal details while ordering.
  • You agree not to misuse our website, engage in fraudulent activities, or violate any laws while using our services.

9. Limitation of Liability

  • We strive to provide accurate product descriptions and high-quality items, but we do not guarantee specific results from using our products.
  • Mata Vaishno Devi Public Charitable Trust is not liable for any direct or indirect damages arising from product usage or website access.

10. Governing Law & Dispute Resolution

  • These Terms & Conditions are governed by the laws of India.
  • Any disputes will be settled through mediation first, failing which the matter will be subject to the jurisdiction of the courts in [Insert Jurisdiction].

11. Contact Information

For any queries related to orders, products, or policies, contact us at:

Mata Vaishno Devi Public Charitable Trust
📍 Address: MATA VAISHNO DEVI PUBLIC CHARITABLE TRUST, Nagla Deena, Bholepur Fatehgarh, Uttar Pradesh, 209601 India
📞 Phone:+91 9415146048
📧 Email: infomatavaishnodevi@gmail.com