{"id":4868,"date":"2025-02-24T07:45:28","date_gmt":"2025-02-24T07:45:28","guid":{"rendered":"https:\/\/mygoalthemes.com\/demo\/bfres\/?page_id=13"},"modified":"2025-02-24T07:53:06","modified_gmt":"2025-02-24T07:53:06","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/vaishnodevimandir.com\/?page_id=4868","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4868\" class=\"elementor elementor-4868\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38b31351 e-flex e-con-boxed e-con e-parent\" data-id=\"38b31351\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36e18a3b elementor-widget elementor-widget-text-editor\" data-id=\"36e18a3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p data-start=\"71\" data-end=\"414\">At <strong data-start=\"74\" data-end=\"119\">Mata Vaishno Devi Public Charitable Trust<\/strong>, we strive to provide the best quality <strong data-start=\"159\" data-end=\"239\">puja samagri, ayurvedic products, herbal remedies, and spiritual accessories<\/strong>. Our return and refund policy ensures customer satisfaction while maintaining the sanctity of religious products. Please read our policy carefully before making a purchase.<\/p>\n<hr data-start=\"416\" data-end=\"419\" \/>\n<h2 data-start=\"421\" data-end=\"452\"><strong data-start=\"424\" data-end=\"450\">1. Returns Eligibility<\/strong><\/h2>\n<p data-start=\"453\" data-end=\"504\">We accept returns under the following conditions:<\/p>\n<ul data-start=\"505\" data-end=\"735\">\n<li data-start=\"505\" data-end=\"575\">The product is <strong data-start=\"522\" data-end=\"558\">damaged, defective, or incorrect<\/strong> upon delivery.<\/li>\n<li data-start=\"576\" data-end=\"673\">The product is <strong data-start=\"593\" data-end=\"644\">unopened, unused, and in its original packaging<\/strong> (for applicable products).<\/li>\n<li data-start=\"674\" data-end=\"735\">The return request is made within <strong data-start=\"710\" data-end=\"732\">7 days of delivery<\/strong>.<\/li>\n<\/ul>\n<h3 data-start=\"737\" data-end=\"767\"><strong data-start=\"741\" data-end=\"765\">Non-Returnable Items<\/strong><\/h3>\n<p data-start=\"768\" data-end=\"860\">For hygiene and spiritual reasons, the following items <strong data-start=\"823\" data-end=\"857\">cannot be returned or refunded<\/strong>:<\/p>\n<ul data-start=\"861\" data-end=\"1084\">\n<li data-start=\"861\" data-end=\"963\"><strong data-start=\"863\" data-end=\"900\">Puja Samagri (Worship Essentials)<\/strong> such as sindoor, kumkum, agarbatti, ghee, and havan samagri.<\/li>\n<li data-start=\"964\" data-end=\"1038\"><strong data-start=\"966\" data-end=\"1003\">Gangajal and Other Ritual Liquids<\/strong> (Rose Water, Chandan Jal, etc.).<\/li>\n<li data-start=\"1039\" data-end=\"1084\"><strong data-start=\"1041\" data-end=\"1082\">Personalized or Custom-Made Products.<\/strong><\/li>\n<\/ul>\n<hr data-start=\"1086\" data-end=\"1089\" \/>\n<h2 data-start=\"1091\" data-end=\"1116\"><strong data-start=\"1094\" data-end=\"1114\">2. Refund Policy<\/strong><\/h2>\n<p data-start=\"1117\" data-end=\"1161\">Refunds are issued in the following cases:<\/p>\n<ul data-start=\"1162\" data-end=\"1366\">\n<li data-start=\"1162\" data-end=\"1232\">If the <strong data-start=\"1171\" data-end=\"1198\">product is out of stock<\/strong> after an order has been placed.<\/li>\n<li data-start=\"1233\" data-end=\"1301\">If a <strong data-start=\"1240\" data-end=\"1272\">returned product is approved<\/strong> as defective or incorrect.<\/li>\n<li data-start=\"1302\" data-end=\"1366\">If an order is <strong data-start=\"1319\" data-end=\"1347\">canceled before shipment<\/strong> (see Section 3).<\/li>\n<\/ul>\n<h3 data-start=\"1368\" data-end=\"1400\"><strong data-start=\"1372\" data-end=\"1398\">Refund Processing Time<\/strong><\/h3>\n<ul data-start=\"1401\" data-end=\"1639\">\n<li data-start=\"1401\" data-end=\"1477\">Once approved, refunds will be processed within <strong data-start=\"1451\" data-end=\"1474\">10-15 business days<\/strong>.<\/li>\n<li data-start=\"1478\" data-end=\"1568\">Refunds are credited to the <strong data-start=\"1508\" data-end=\"1535\">original payment method<\/strong> (UPI, bank transfer, or card).<\/li>\n<li data-start=\"1569\" data-end=\"1639\">Transaction charges may apply in case of cancellations or returns.<\/li>\n<\/ul>\n<hr data-start=\"1641\" data-end=\"1644\" \/>\n<h2 data-start=\"1646\" data-end=\"1677\"><strong data-start=\"1649\" data-end=\"1675\">3. Order Cancellations<\/strong><\/h2>\n<ul data-start=\"1678\" data-end=\"1962\">\n<li data-start=\"1678\" data-end=\"1743\">Orders can be <strong data-start=\"1694\" data-end=\"1722\">canceled before shipment<\/strong> for a full refund.<\/li>\n<li data-start=\"1744\" data-end=\"1800\">Once an order is <strong data-start=\"1763\" data-end=\"1774\">shipped<\/strong>, it cannot be canceled.<\/li>\n<li data-start=\"1801\" data-end=\"1962\">Mata Vaishno Devi Public Charitable Trust reserves the right to <strong data-start=\"1867\" data-end=\"1887\">cancel any order<\/strong> due to pricing errors, fraudulent transactions, or stock unavailability.<\/li>\n<\/ul>\n<hr data-start=\"1964\" data-end=\"1967\" \/>\n<h2 data-start=\"1969\" data-end=\"2016\"><strong data-start=\"1972\" data-end=\"2014\">4. Steps to Request a Return or Refund<\/strong><\/h2>\n<ol data-start=\"2017\" data-end=\"2433\">\n<li data-start=\"2017\" data-end=\"2112\"><strong data-start=\"2020\" data-end=\"2035\">Contact Us:<\/strong> Email or call our support team within <strong data-start=\"2074\" data-end=\"2109\">7 days of receiving the product<\/strong>.<\/li>\n<li data-start=\"2113\" data-end=\"2243\"><strong data-start=\"2116\" data-end=\"2136\">Provide Details:<\/strong> Share your <strong data-start=\"2148\" data-end=\"2211\">order number, product details, and reason for return\/refund<\/strong>. Attach images if applicable.<\/li>\n<li data-start=\"2244\" data-end=\"2353\"><strong data-start=\"2247\" data-end=\"2269\">Approval &amp; Return:<\/strong> Once approved, return the item in its original condition to the provided address.<\/li>\n<li data-start=\"2354\" data-end=\"2433\"><strong data-start=\"2357\" data-end=\"2372\">Processing:<\/strong> Upon inspection, we will initiate a refund or replacement.<\/li>\n<\/ol>\n<hr data-start=\"2435\" data-end=\"2438\" \/>\n<h2 data-start=\"2440\" data-end=\"2475\"><strong data-start=\"2443\" data-end=\"2473\">5. Shipping &amp; Return Costs<\/strong><\/h2>\n<ul data-start=\"2476\" data-end=\"2690\">\n<li data-start=\"2476\" data-end=\"2561\"><strong data-start=\"2478\" data-end=\"2522\">If the product is defective or incorrect<\/strong>, we cover the return shipping costs.<\/li>\n<li data-start=\"2562\" data-end=\"2690\"><strong data-start=\"2564\" data-end=\"2643\">For customer-initiated returns (change of mind, incorrect order placement),<\/strong> the customer bears the return shipping cost.<\/li>\n<\/ul>\n<hr data-start=\"2692\" data-end=\"2695\" \/>\n<h2 data-start=\"2697\" data-end=\"2728\"><strong data-start=\"2700\" data-end=\"2726\">6. Contact Information<\/strong><\/h2>\n<p data-start=\"2729\" data-end=\"2793\">For any return or refund-related inquiries, please contact us:<\/p>\n<p data-start=\"2795\" data-end=\"2906\"><strong data-start=\"2838\" data-end=\"2883\">Mata Vaishno Devi Public Charitable Trust<\/strong><br data-start=\"2883\" data-end=\"2886\" \/>\ud83d\udccd <strong data-start=\"2889\" data-end=\"2901\">Address:<\/strong> MATA VAISHNO DEVI PUBLIC CHARITABLE TRUST, Nagla Deena, Bholepur Fatehgarh, Uttar Pradesh, 209601 India<br data-start=\"2918\" data-end=\"2921\" \/>\ud83d\udcde <strong data-start=\"2924\" data-end=\"2934\">Phone:<\/strong>+91 9415146048<br data-start=\"2956\" data-end=\"2959\" \/>\ud83d\udce7 <strong data-start=\"2962\" data-end=\"2972\">Email:<\/strong> infomatavaishnodevi@gmail.com<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At Mata Vaishno Devi Public Charitable Trust, we strive to provide the best quality puja samagri, ayurvedic products, herbal remedies, and spiritual accessories. Our return and refund policy ensures customer satisfaction while maintaining the sanctity of religious products. Please read our policy carefully before making a purchase. 1. Returns Eligibility We accept returns under the &hellip; <br \/><a href=\"https:\/\/vaishnodevimandir.com\/?page_id=4868\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Refund and Returns Policy<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-4868","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/vaishnodevimandir.com\/index.php?rest_route=\/wp\/v2\/pages\/4868","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vaishnodevimandir.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vaishnodevimandir.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vaishnodevimandir.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vaishnodevimandir.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4868"}],"version-history":[{"count":6,"href":"https:\/\/vaishnodevimandir.com\/index.php?rest_route=\/wp\/v2\/pages\/4868\/revisions"}],"predecessor-version":[{"id":5202,"href":"https:\/\/vaishnodevimandir.com\/index.php?rest_route=\/wp\/v2\/pages\/4868\/revisions\/5202"}],"wp:attachment":[{"href":"https:\/\/vaishnodevimandir.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4868"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}